Help & FAQs
Help & FAQs
Orders
How do I place an order?
Choose your product, select the required variant such as size or colour, and click Add to Cart. Proceed to checkout, enter your delivery details and complete the payment.
Can I modify my order after placing it?
Please contact us as soon as possible if you need to make a change. Since some products are prepared after the order is placed, changes may not be possible once processing has started.
Can I cancel my order?
You can contact us as soon as possible after placing your order. Cancellation may not be possible once your order has entered processing or production.
How will I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation on your registered email or mobile number.
Shipping & Delivery
Where does Vayu Lux deliver?
We currently deliver across India.
How long will my order take to arrive?
Please allow a **minimum of 7 business days** for delivery from the date of order.
Some orders may take longer depending on your location, product preparation and courier timelines.
Why does delivery take 7+ business days?
Many Vayu Lux products are prepared after an order is placed. We take the required time to prepare, quality-check and dispatch your order before handing it over to our delivery partner.
Can I track my order?
Yes. Once your order is dispatched, tracking details will be shared with you wherever tracking is available.
Do you offer express delivery?
Currently, we do not guarantee express delivery. Our standard delivery timeline is 7+ business days**.
What if my order is delayed?
While we aim to deliver within the estimated timeline, courier delays, weather conditions, festivals and other unforeseen circumstances can occasionally affect delivery.
If your order appears significantly delayed, please contact us with your order number and we will help you check its status.
Replacement
Do you offer returns?
No. Vayu Lux does not currently offer returns or refunds for change of mind, personal preference or incorrect size selection.
We do offer replacements for eligible damaged, defective or incorrect products.
When can I request a replacement?
You can request a replacement if:
- Your product arrived damaged
- You received a defective product
- You received the wrong product
- The product has a manufacturing or printing defect
How long do I have to report a problem?
Please contact us within 48 hours of delivery if there is an issue with your order.
What do I need to provide for a replacement?
Please share:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A short description of the issue
Our team will review the request and guide you through the next steps.
Can I replace a product because I don’t like it?
No. Replacement is only available for eligible issues such as damage, defects, manufacturing issues or receiving the wrong product.
Can I replace a T-shirt because I ordered the wrong size?
We recommend checking the size chart carefully before placing your order. Incorrect size selection is generally not eligible for replacement.
What condition should the product be in?
Products should be unused, unwashed and in their original condition for replacement consideration, unless the issue itself prevents this.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may include online payments through our payment partner and other methods offered at the time of purchase.
Is my payment secure?
Yes. Payments are processed through secure payment infrastructure. Vayu Lux does not store your complete card details.
What if my payment was deducted but my order was not confirmed?
Please don’t place the order again immediately.
Contact us with your payment details or transaction reference and our team will help verify the payment and order status.
Products
Are Vayu Lux products made to order?
Some Vayu Lux products are prepared after the order is placed. This helps us avoid unnecessary inventory and allows us to offer a wider range of products.
Will the product look exactly like the image on the website?
We make every effort to show products as accurately as possible. However, slight variations in colour may occur due to lighting, photography and individual screen settings.
How do I choose the right T-shirt size?
Please refer to the **size chart available on the product page** before placing your order.
If you are between two sizes, consider your preferred fit before selecting your size.
Account & Support
Do I need an account to place an order?
If guest checkout is available, you can place an order without creating an account. You may also create an account to make future purchases easier.
How can I contact Vayu Lux?
You can contact us through the contact details available on our website. Please include your order number when contacting us about an existing order.
How quickly will you respond?
We aim to respond to customer queries as quickly as possible during our support hours. Response times may be longer during weekends, holidays and major sale periods.
Still need help?
Can’t find the answer you’re looking for? Please contact us at thevayulux@gmail.com with your order number and query, and we’ll get back to you as soon as possible.